naga54 is committed to protecting the privacy and personal data of every Member. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and what rights you hold over your own data.
This Privacy Policy ("Policy") governs the collection, processing, storage, and transfer of personal data by naga54 ("we", "us", "our") in connection with the online betting and casino platform accessible at https://naga54.bet (the "Platform"). By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy in its entirety and consent to the data practices described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the contractual relationship between you and naga54. Where this Policy uses capitalised terms without defining them, those terms carry the meanings assigned in our Terms & Conditions.
Our commitment: naga54 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your data is used exclusively to operate, improve, and secure the Platform and to comply with applicable legal obligations.
naga54 is an internationally licensed online betting and gaming platform serving English-preference players throughout Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Makassar, Semarang, and Palembang. The Platform offers sports betting (covering BRI Liga 1, EPL, La Liga, Serie A, Champions League, and more), live casino games powered by Evolution Gaming, slot titles from Pragmatic Play, NetEnt, Microgaming, and others, as well as card game products including Domino QQ and Capsa Susun.
For the purposes of data protection law, naga54 acts as the data controller in respect of all personal data collected through or in connection with the Platform. If you have any questions regarding data controllership or wish to exercise your data rights, please use the contact details in Section 14 of this Policy.
naga54 collects personal data in the following categories, depending on how you interact with the Platform:
2.1 Identity & Contact Data
2.2 Financial Data
2.3 Transactional & Betting Data
2.4 Technical & Usage Data
2.5 Communications Data
Sensitive Data: naga54 does not intentionally collect special-category personal data (such as health information, political opinions, or religious beliefs). If you voluntarily disclose such information — for example, when requesting a self-exclusion on mental health grounds — we will process it strictly for the purpose for which it was shared and will not use it for any other purpose.
naga54 collects personal data through the following channels:
| Collection Channel | Data Categories Collected |
|---|---|
| Account registration form | Identity, contact, date of birth |
| KYC document submission | Identity documents, financial proof, address verification |
| Deposit and withdrawal transactions | Bank account / e-wallet details, transaction amounts |
| Platform usage (automatic collection) | IP address, device data, session logs, betting history |
| Cookies and similar tracking technologies | Session cookies, analytics identifiers, preference data |
| Customer support interactions | Communications content, complaint details, preferences |
| Third-party game providers | Game round results, RTP data, session outcomes (aggregated) |
| Fraud detection and risk tools | Device fingerprint, behavioural anomaly flags |
naga54 processes your personal data on one or more of the following legal grounds:
naga54 uses the personal data we collect for the following purposes:
No automated decision-making with legal effect: naga54 does not make decisions that produce significant legal effects on Members solely through automated processing without human review. Where risk-based account actions (such as temporary withdrawal holds) are triggered automatically, a member of the naga54 compliance team will review the flag within 24 hours.
naga54 shares personal data with third parties only to the extent strictly necessary and on the bases set out below:
| Recipient Category | Purpose | Safeguards |
|---|---|---|
| Payment processors & Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) | Processing IDR deposits and withdrawals | Contractual data processing agreement; bank-grade encryption |
| E-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Processing e-wallet transactions | Contractual data processing agreement |
| Third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) | Game delivery, RNG certification, session management | Contractual data processing agreement; game provider licence obligations |
| KYC / identity verification service | Document verification and age confirmation | ISO 27001-certified provider; contractual data processing agreement |
| Fraud detection and risk analytics providers | Real-time fraud screening and AML monitoring | Contractual data processing agreement; encrypted data transfer |
| Licensing and regulatory authority | Regulatory reporting and audit obligations | Statutory requirement; disclosed only to the extent required by law |
| Law enforcement or competent authorities | Response to lawful court orders or official requests | Disclosed only upon receipt of a valid legal instrument |
naga54 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes under any circumstances.
naga54 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, and for as long as required by our licensing and legal obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account + 5 years after closure | Contractual obligation; AML / licensing compliance |
| KYC documents | Duration of Account + 5 years after closure | Regulatory requirement |
| Transaction and betting records | Duration of Account + 5 years after closure | Financial crime law; dispute resolution |
| Customer support communications | 3 years from last interaction | Dispute resolution; service quality |
| Technical usage and log data | 13 months from collection | Fraud prevention; platform analytics |
| Marketing consent records | 3 years from last opt-in event | Proof of consent basis |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming obligation |
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with naga54's internal data disposal procedures.
naga54 applies a layered, defence-in-depth approach to data security. The technical and organisational measures we maintain include:
Your responsibility: While naga54 implements robust security controls, you are responsible for keeping your Account credentials confidential. Never share your username or password with any third party. If you suspect unauthorised access to your Account, contact [email protected] immediately.
naga54 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly necessary | Maintain your login session, remember your Account state, and enable core Platform functionality. These cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and last-visited game categories to personalise your experience. | Up to 1 year |
| Analytics | Collect aggregated, anonymised data on how Members use the Platform (pages visited, session length, feature interactions) to guide product improvements. | Up to 13 months |
| Fraud prevention | Identify and flag unusual login patterns, device anomalies, and multi-account behaviour as part of naga54's anti-fraud system. | Up to 13 months |
naga54 does not use third-party advertising or retargeting cookies. Analytics data is processed in aggregated, anonymised form and is not linked back to your individual Account profile for marketing purposes.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to the Platform and is not recommended.
As a naga54 Member, you hold the following rights in relation to your personal data. naga54 will respond to all verified requests within thirty (30) calendar days. To exercise any of these rights, contact us at [email protected] with your registered username and a clear description of your request.
Exemptions: Certain data rights may be limited where naga54 is required by law to retain data (for example, KYC and transaction records subject to AML retention obligations), or where deletion would conflict with naga54's licensing conditions. In such cases, naga54 will explain the applicable exemption in its response to your request.
The naga54 Platform is strictly intended for adults aged 21 and above. naga54 does not knowingly collect or process personal data relating to individuals under 21 years of age. The Platform enforces a mandatory age verification check as part of the registration and KYC process.
If naga54 becomes aware that personal data belonging to a person under the age of 21 has been collected — whether through misrepresentation at registration or any other means — the relevant Account will be suspended immediately, all activity will be investigated, and the personal data will be deleted as soon as practicable consistent with our legal obligations. Any winnings accrued through underage play will be voided.
If you are a parent or guardian and believe that your child has registered an Account on naga54, please contact us immediately at [email protected] so that we can take appropriate action.
naga54 operates infrastructure and engages service providers across multiple jurisdictions. This means that your personal data may be transferred to, stored in, or processed in countries outside Indonesia. In all such cases, naga54 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy, including:
A list of the countries in which naga54's key processors operate is available on request. Contact us at [email protected] if you would like further information about international transfer safeguards.
naga54 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made, we will notify you by email to your registered address and by posting a prominent notice on the Platform at least seven (7) calendar days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent revision came into effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must close your Account before the effective date and cease using the Platform.
Stay informed: We recommend that you review this Privacy Policy periodically, even if you have not received a notification. Minor clarifications and non-material updates may be made without individual notification, though the "Last Updated" date will always be revised accordingly.
If you have any questions, concerns, or requests relating to this Privacy Policy or to naga54's data practices generally, please contact our data protection team using the details below. All enquiries will be acknowledged within two (2) business days and resolved within thirty (30) calendar days.
Verification requirement: To protect your data, naga54 will verify your identity before actioning any data rights request. You will be asked to confirm your registered email address and, where necessary, to provide a copy of your identity document. naga54 will never ask for your Account password during this process.
We go beyond legal compliance — privacy is a core part of how naga54 builds trust with every Member across Indonesia.
Every data transmission between your device and naga54's servers is protected by bank-grade TLS encryption. Your personal details, financial records, and betting history are secured end-to-end at all times.
Personal data is accessible only to naga54 staff who genuinely need it to perform their duties. Role-based access control policies ensure that your information is never exposed beyond its authorised scope.
naga54 does not sell, rent, or trade your personal data to unaffiliated advertisers or data brokers. Your information stays within the naga54 ecosystem and its vetted service partners only.
The identity documents you submit for KYC verification — including KTP copies and bank screenshots — are used solely for verification purposes and are stored with AES-256 encryption on certified infrastructure.
Access, correct, export, or request deletion of your personal data at any time. Our support team responds to all verified data rights requests within thirty calendar days — no bureaucratic run-around.
Whether you have a data query, a consent withdrawal request, or a security concern, our dedicated support agents are available around the clock — in English and Bahasa Indonesia — via live chat and email.
Now that you understand how naga54 handles your personal data, you can enjoy our full range of sports betting, live casino games, and slots with confidence and peace of mind.